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barriers to switching are gone: this is your moment to grow
For years, UK businesses have been hesitant to switch broadband Communications Providers (CPs), even when they are unhappy, because of the perceived hassle and risk of service disruption. But that’s no longer the case.
With new Ofcom-mandated processes in place, switching is now faster, simpler and disruption-free. That means the biggest obstacle to customer acquisition has been removed and the door is wide open for CPs to compete on service, coverage and price. As the UK market continues to evolve, iconectiv UK Limited is helping CPs unlock new opportunities, which makes switching not only possible, but truly effortless. By simplifying the switching process, iconectiv empowers CPs to reach businesses actively seeking better service, convert dissatisfied customers through a smooth and reliable experience, and position their brand as the smarter, more efficient choice for UK businesses. As a trusted Managed Access Provider (MAP), iconectiv also ensures seamless compliance with Ofcom’s latest switching regulations, enabling CPs to focus on what matters most: gaining and retaining customers.
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coordinates back-office systems
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automates switching transactions
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supports multi-site deployments
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complies with Ofcom switching regulations
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supports range of services and technologies
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meets regulatory SLA requirements
delivering quick, easy, reliable switching in the UK
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business switching
For commercial broadband service, there are two approaches for business customers to facilitate switching. One is a single destination architecture via TOTSCo. The second is a distributed architecture via the Connected Service Framework (CSF), as per the requirements defined by the Gaining Provider Led Business (GPLB) process. iconectiv supports both options and can help CPs select the best option for their business.
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residential switching
For residential broadband service, The One-Touch Switching Company (TOTSCo) is responsible for delivering the messaging platform and developing industry rules that enables One Touch Switching (OTS). iconectiv offers a Managed Access Gateway (MAG) platform that simplifies and expedites the entire switching process by providing real-time coordination between the gaining and losing broadband service providers.
here’s how we help you win:
As a world leader in developing, deploying, implementing and managing switching and porting software platforms and registries, iconectiv manages billions of transactions for governments, regulators and telcos around the world. Count on the iconectiv team of experienced and responsive experts to develop a cost-effective switching solution so that you can:
- Accelerate Revenue: Switch new customers quickly with fewer errors and start billing sooner
- Lower Costs: Cut CapEx and OpEx by automating switching and eliminating costly in-house tools
- Ensure Compliance and Security: Meet Ofcom’s requirements with identity verification, right-to-cancel protections and real-time validation
- Streamline Operations: Avoid delays and penalties with real-time monitoring
- Easy Integration: Connect seamlessly using standardized protocols
- Better Experience: Reduce customer friction with smooth, automated switching
the market is ready. are you?
let’s make switching a competitive advantage for your business