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drive revenue, avoid penalties, comply with Ofcom mandate
The UK broadband market has entered a new era defined by greater competition, consumer choice and innovation. Thanks to a government-mandated process that streamlines switching between broadband communications providers (CPs), consumers can now change services easier than ever before.
With nearly 60% of broadband users dissatisfied with their current provider but hesitant to switch due to perceived hassle, this shift presents a major opportunity for CPs to attract new customers. That’s where iconectiv UK Limited comes in.
Ofcom established the One Touch Switch (OTS) Hub to drive choice, convenience and innovation by simplifying the process for switching residential fixed voice and broadband services. The One-Touch Switching Company LTD (TOTSCo) is responsible for delivering the messaging platform that enables OTS and developing industry rules around this.
fast, simple and reliable switching
As a trusted Managed Access Provider (MAP), iconectiv streamlines the switching process between CPs and the OTS Hub. iconectiv’s Managed Access Gateway (MAG) platform bridges the gap with real-time coordination between gaining and losing providers—delivering a seamless, efficient experience.
Whether though iconectiv’s intuitive web-based portal or integrating via a flexible API, the MAG platform is built for scalability, security and simplicity and empowers CPs to:
- Complete customer switches faster
- Reduce operational costs
- Minimize errors and delays
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here’s how we help you win:
As a world leader in developing, deploying, implementing and managing switching and porting software platforms and registries, iconectiv manages billions of transactions for governments, regulators and telcos around the world. Count on the iconectiv team of experienced and responsive experts to help you develop a cost-effective switching solution for your customers.
- Accelerate Revenue: Switch new customers quickly with fewer errors, so you can start billing sooner
- Lower Costs: Reduce Capex and Opex through an automated switching process and eliminating costly in-house processes and tools
- Ensure Compliance and Security: Meet Ofcom’s requirements with identity verification, right-to-cancel protections and real-time validation
- Streamline Operations: Respond to switching requests within specified time frames, avoiding penalties
- Easy Integration – Utilize standardized protocols to interface with back-end systems
- Better Experience – Reduce customer friction with smooth, automated switching
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seamless switching starts with iconectiv’s proven platform
To help CPs of all sizes connect seamlessly to the TOTSCo Hub, iconectiv offers two MAP options: Full Management and Technical. These flexible solutions empower CPs to choose the approach that best fits their operational needs, enabling them to complete customer switches efficiently, win new business, and stay focused on delivering exceptional service.
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